I decided to buy my mother a laptop for a combined Mother’s Day & birthday present and further rationalized the capital expense by thinking I could spend dad’s Father’s Day & birthday money on it as he is no longer with us.
So, after a bit of research I found a laptop I thought would be suitable and found the cheapest price was at Best Buy. On Sunday we toddled down to our Best Buy store where we found they did not actually have one on display and where there was a bloody useless computer salesman! If he works on commission his family must be starving!
Knowing that the laptop was on BB’s online store, and having spoken to an incredibly helpful Intel rep in the store who confirmed that my choice was a good one for an 80 year old woman (even though he had no vested interest as this laptop does not use Intel), we came home where I proceeded to order it online.
Put in my credit card number – declined. Oh, that’s weird – pretty sure I paid this month. Oh well, they take PayPal – let’s do that. Declined!? What’s going on?! Seeing how utterly frustrated I was (major hint might’ve been the F-words!) the manservant whipped out his credit card and the purchase went through smoothly.
A while later I checked my email and found that order confirmation but also a message from PayPal saying they’d debited my account for a Best Buy purchase!!! Of course there’s no “cancel order” button so I rang PayPal & explained that the website said it was declined so I wanted this cancelled. PayPal guy says “we’ll have to conference in Best Buy to get it cancelled” – I’m thinking “what does that even mean”… After about 10 minutes waiting a Best Buy man comes on the line and I repeat my issue and he says he’ll have to transfer me somewhere else….
Enter Best Buy woman…. I repeat the whole “it was declined, but now I’m charged” story. She asks me to confirm billing address and phone numbers and then shipping address and when I give the manservant’s work address as the shipping address she says “I will need his permission to talk to you” What?!!! I said “It’s *my* PayPal account. Doesn’t matter she says I can’t talk to you without his permission. Furious I stropped upstairs with the cordless phone, jabbed it at the manservant and said “tell them you give your permission to talk to me” – his expression said WTF but he obliged. BB woman then agrees to cancel that order and PayPal man who’s been listening in confirms the charge is being taken off. Afterwards I asked the manservant “did she ask you to confirm that you were actually the manservant?” – no, she didn’t. How ridiculous – first I’m told I have to get his permission to talk about *my* Paypal account and then they didn’t even bother to confirm his identity!
This entire idea is the result of having to use mum’s 7 year old laptop on my recent stay with her and being frustrated at the slowness of it; – mostly lack of memory because she’s filled it with photos. This new Dell Inspiron has a 1Tb hard-drive so that should take her a while to fill and the manservant has just brought it home so now I’m off to set it up. I’m sure it’s going to go really smoothly…..