I’ve used Zazzle quite a lot, both to print cards using my own designs and to have posters and canvas prints done. The cards have generally been good and any issues have been with my layout but I’ve had problems 90% of the time with the posters/prints as the word “framed” seems to become invisible on the order and my items arrive rolled up in a tube – so not framed!
In the middle of a sleepless night in February I did some sympathy thank you cards and placed an order. They were ‘created” and “processed” during daylight hours and allegedly “shipped” the next day. Constant checking of the tracking number showed that “a label has been created”.
I’d paid for 2 day shipping so after a couple of days I contacted Zazzle and asked when that created label would be attached to my package. It took them a day to respond with: We are very sorry to hear that you have not yet received the items that you ordered. At this point, sufficient time has passed from the shipping date that we can now pursue your issue with the courier as a package that has been officially “lost in transit”.
They offered to place an “urgent replacement” in their production queue which I accepted as I wanted the damn cards – I need to get my thank yous out.
Guess what? More than one week later and I still have no confirmation the “urgent” order has been put in their production queue, let alone something as exciting as a shipping notice.
Now, Zazzle has always been quick to offer replacements in each case they did not send me what I ordered but I wonder why they do not have better quality control/inspection. I don’t suppose I can assume that I’m the only person to ever have problems with Zazzle (that would be horrible luck) therefore Zazzle must spend a lot of time replacing orders and that must increase the end cost to their customers.
If I’d declined their offer of an “urgent replacement”, had my account credited and placed a totally new order I’d have the cards by now.
I’m glad I didn’t have a date specific occasion that I had to have these for. And someone out there, in the middle of their holiday prints, probably has cards that say thank you-for-your-sympathy, with a photo of my father Max.