This is indicative of the sort of week I’ve just had on the phones. Thank God this was Friday afternoon because I’d hate to start a week like this:
Good Afternoon XYZ Company
Caller: Who is your Whatever Manager?
Me: Tom XXYYZZ
Caller: how do you spell that?
Me of course spells out the (more difficult) last name.
Caller: OK, that’s the last name. How do you spell his first name?
Me: Tee Oh Em
Caller: Is that T as in Tom ???
And, no he was not joking!