I returned the gift card to HR. I was the only one to have returned one – so far – maybe every one else is going shopping this weekend and is about to experience the joy of being accused of shoplifting. I only hope the lady who got the fuel card checks the balance with a cashier before filling her tank!
Ms R pulled out the receipt – she had bought over 20 different gift cards from CVS. My Bed Bath & Beyond card appeared on the receipt.
She called the 1800 number on the card and listened to the automated balance – it said $25 credit!
She navigated the usual phone tree designed to put you off actually wanting to speak to a real person. Real person said "no value on that card".
The conversation then went something like this:
Ms R: How come the automated system says $25
Customer Care: I dunno.
Ms R: Well there must be a reason that you say there is no value and the automated thing says $25.
CC: Yeah, well I don't know why that would be.
Ms R: Aren't you customer service?
CC: Yes – but we only give customer service for those cards actually bought at BBB. You bought yours at CVS – I can't help you.
Ms R: Well, that's ridiculous – you give/sell your cards to CVS to sell! The card has this customer service 1800 number.
Hangs up in huff.
Ms R walks down street to CVS. Rough approximation of conversation with Manager:
CVS: The card is activated.
Ms R: BBB says it is not.
CVS: Not our problem – we activated it.
Ms R: Can I have a refund then because the card doesn't work.
CVS: No – you can't because we have already credited the money to BBB – you will have to talk to them.
Ms R: I have talked to them, they told me to talk to you.
CVS: I can't help you.
Ms R is not about to be deterred. She whips out her mobile phone and calls BBB while in the CVS store.
Ms R: I am at CVS and they say that it is your problem.
BBB: No it is not.
Ms R: Well YOU tell that to CVS
Ms R puts CVS onto her mobile to talk to BBB – starting to worry about her minutes being used on such a frustrating exercise.
From the one side of conversation she hears she determines that it is a ping pong conversation with each company saying not our problem; it is yours. One of them must hang up because phone is handed back to Ms R.
There is no result ….. absolutely nothing is solved because neither company will give her back the money or get the card actually working.
Ms R stomps back to office in very bad mood. Ms R is about to write scathing letters to both companies!